Desktop Support Features | Good | Better | Best |
|---|---|---|---|
| Licence management | ✓ | ✓ | ✓ |
| User accounts (add/remove/reset) | ✓ | ✓ | ✓ |
| Email groups & distribution lists | ✓ | ✓ | ✓ |
| Teams & SharePoint site setup | ✓ | ✓ | ✓ |
| Address book management | ✓ | ✓ | ✓ |
| Centralised email signatures | ✓ | ✓ | ✓ |
| Entra (Azure AD) administration | ✕ | ✓ | ✓ |
| SharePoint & Teams support | ✕ | ✓ | ✓ |
| Email, calendar & contacts backup | ✓ | ✓ | ✓ |
| OneDrive backup | ✓ | ✓ | ✓ |
| Teams chat backup | ✓ | ✓ | ✓ |
| SharePoint backup | ✓ | ✓ | ✓ |
| Security checks & reports | ✕ | ✓ | ✓ |
| Remote computer support (1hr/month, up to 20 users) | ✓ | ✓ | - |
| Remote computer support (unlimited) | ✕ | ✕ | ✓ |
| Software updates & patching | ✕ | ✕ | ✓ |
| Device & asset tracking | ✕ | ✕ | ✓ |
| Software licence tracking | ✕ | ✕ | ✓ |
| System alerts & health monitoring | ✕ | ✕ | ✓ |
| Response time: 24 hours | ✓ | - | - |
| Response time: 8 hours | ✕ | ✓ | - |
| Response time: 4 hours | ✕ | ✕ | ✓ |
Network support features | Good | Better | Best |
|---|---|---|---|
| UniFi controller hosting | ✓ | ✓ | ✓ |
| Router, switch & WiFi monitoring | ✓ | ✓ | ✓ |
| Network configuration backup | ✓ | ✓ | ✓ |
| WiFi for staff & guests | ✓ | ✓ | ✓ |
| Multiple SSIDs & VLANs | ✕ | ✓ | ✓ |
| Separate guest network | ✕ | ✓ | ✓ |
| IoT / device segregation | ✕ | ✓ | ✓ |
| Guest WiFi captive portal | ✕ | ✓ | ✓ |
| Bandwidth & traffic shaping | ✕ | ✓ | ✓ |
| Firewall & security policies | ✕ | ✓ | ✓ |
| VPN user setup & changes | ✕ | ✕ | ✓ |
| Internet provider liaison* | ✕ | ✕ | ✓ |
| Monthly network health checks | ✓ | ✓ | ✓ |
| Performance & usage reports | ✕ | ✓ | ✓ |
| Monitoring & alerts | ✕ | ✕ | ✓ |
| Response time: next business day | ✓ | - | - |
| Response time: 8 business hours | ✕ | ✓ | - |
| Response time: 4 business hours | ✕ | ✕ | ✓ |
Cloud Service Features | Good | Better | Best |
|---|---|---|---|
| Manage up to 3 Azure resources | ✓ | - | - |
| Manage up to 10 Azure resources | ✕ | ✓ | - |
| Manage up to 25 Azure resources | ✕ | ✕ | ✓ |
| User access & permissions | ✓ | ✓ | ✓ |
| Entra (Azure AD) administration | ✕ | ✓ | ✓ |
| Core service monitoring | ✓ | ✓ | ✓ |
| Security checks & alerts review | ✕ | ✓ | ✓ |
| Advanced security monitoring | ✕ | ✕ | ✓ |
| Monthly cost & usage summary | ✓ | ✓ | ✓ |
| Cost optimisation & waste reduction | ✕ | ✓ | ✓ |
| Backup setup & monitoring (Azure storage billed separately) | ✓ | ✓ | ✓ |
| Restore assistance when required | ✓ | ✓ | ✓ |
| Performance checks & tuning | ✕ | ✓ | ✓ |
| Proactive improvements & guidance | ✕ | ✕ | ✓ |
| Response time: 24 hours | ✓ | - | - |
| Response time: 8 hours | ✕ | ✓ | - |
| Response time: 4 hours | ✕ | ✕ | ✓ |