M365 User Support Remote Helpdesk
EVCO Services Limited offer extensive M365 support for small, medium and enterprise organisations, ensuring that technical support is on hand for staff. Please note that the prices listed below do not include the cost of the Microsoft 365 User license itself.
Standard
License administration / payment processing
Domain name administration *
User administration (creation, modification, deletion & password resets)
Creation of Distribution Lists
Creation of Teams & SharePoint Online sites
Deletion of Teams & SharePoint Online sites
Global Address List Administration
Entra Administration & Support
Standard+
Includes everything in the Standard package but also provides full administration of SharePoint Online Document Libraries, including:
Directory structure creation
Permission management
Document sharing support
Document recovery **
SPOL access support
Premium
ENHANCED BACKUP & DATA RECOVERY***
Includes everything in the Standard & Standard Plus packages, but also provides backup and recovery of your organisation's M365 data including:
Backup user's mail, calendar and contact entries
Backup Teams data, including files, chats channels, private channels plus more
Backup SharePoint Online sites, including lists, files, folders, versions
Indefinite backup retention - recover data from as far back as needed
* Excludes registration / renewal costs. ** Utilising M365 recovery tools only. *** One-off setup fee may apply.
Packages are billed annually. Prices exclude VAT. Billing period is a minimum of 12 months.
For "M365 User Support Remote Helpdesk” services to be valid the “EVCO SERVICES LIMITED MSSA Agreement” must be signed, and all Microsoft based software MUST be purchased via EVCO SERVICES LIMITED.
SERVICE COMPARISON CHART
| STANDARD | STANDARD+ | PREMIUM | |
|---|---|---|---|
| License administration / payment processing | ✓ | ✓ | ✓ |
| User administration (creation, modification, deletion & password resets) | ✓ | ✓ | ✓ |
| Creation of Distribution Lists (inc. Groups) | ✓ | ✓ | ✓ |
| Creation & Deletion of Teams & SharePoint Online sites | ✓ | ✓ | ✓ |
| Global Address List Administration | ✓ | ✓ | ✓ |
| Entra Administration & Support | ✓ | ✓ | ✓ |
| Enhanced SharePoint Online Document Library Support & Administration | ❌ | ✓ | ✓ |
| Enhanced email, calendars and contacts backup | ❌ | ❌ | ✓ |
| Enhanced OneDrive backup | ❌ | ❌ | ✓ |
| Enhanced Teams & Teams chat backup | ❌ | ❌ | ✓ |
| Enhanced SharePoint Online Backup | ❌ | ❌ | ✓ |
| 24 Hour response (business hours) | ✓ | - | - |
| 8 Hour response (business hours) | ❌ | ✓ | - |
| 4 Hour response (business hours) | ❌ | ❌ | ✓ |
| Email Support | ✓ | ✓ | ✓ |
| Telephone Support | ✓ | ✓ | ✓ |
Microsoft 365 On-boarding
Audit | Security | Subscriptions Usage | Business Integration
When onboarding a new customer EVCO SERVICES LIMITED will detail in the Statement of Works any additional costs or program of works required to migrate, assess, or create a new Microsoft 365 Tenancy. These works may include the following:
M365 creation requirements and tenancy migration to be costed at day rate.
Microsoft 365 Audit from – Day rate charge
Security Check
We will check all the following and more. Multi Factor Authentication, phishing, spam, malware, secure score, legacy authentication, global admins, mail rules, fwd. external block, previous support providers, leavers, backup, retention with the result that your business will be more secure.
Subscriptions Usage
We will check for: Leavers, joiners, latest subscriptions, new options, and possible add-on licences.
Business Integration Review
In this element we will look at how you use Microsoft 365 today and whether your business could gain more benefit, in some cases by using already included services. We will look at Teams, Phone, OneDrive, SharePoint, PowerApps, Forms and more. A report will show how your staff engage with the services.
Professional Services
Scheduled Rates
EVCO Services Day Rates are for on-site or remote activities outlined in a previously agreed Statements of Works (SoW) between EVCO Services and the Customer.
SoWs can incorporate any custom services including, but not limited to:
- Cloud & on-premise infrastructure audits, discovery, documentation, (re)design and implementation.
- Cyber Security audits and compliance reviews.
- Desktop / laptop / server system (re)builds.
- Training and user adoption.
Hourly Rate
Gain access to a pool of IT professionals that have extensive business and enterprise experience
Day Rate
Gain access to a pool of IT professionals that have extensive business and enterprise experience