Remote IT Support for Microsoft365 and more
EVCO Services offer extensive support for small, medium and enterprise organisations, ensuring that technical support is on hand.
ESSENTIALS
Designed for organisations that require basic assistance with user management, including onboarding, offboarding, and succession planning. Ideal for small charities, committees, and micro-businesses looking for a cost-effective way to maintain their business IT.
FOUNDATION
Designed for businesses that need comprehensive Microsoft 365 support for their employees. This includes routine data backups, SharePoint Online management, and Microsoft Teams support to ensure smooth collaboration and data security.
Pro
Fully managed IT support solution covering both Microsoft 365 and device operating systems. This includes user and device support, ensuring a seamless IT experience. Each user is covered for a single device under this plan, contact us if additional devices are needed.
Extra Services
Advanced Entra ID Management
Ensure your organisation stays secure and compliant with custom Entra ID device profiles. EVCO Services helps you enforce security policies, manage access controls, and tailor settings to meet your compliance needs. Contact us to optimise your device management.
Managed Device Security with Intune
Keep your business devices secure and compliant with Microsoft Intune. EVCO Services provides expert setup and support for remote management, updates, and security policies. Contact us to streamline your device management today.
SERVICE COMPARISON CHART
Service Features | Essentials | Foundation | Pro |
|---|---|---|---|
| License administration & payment processing | ✓ | ✓ | ✓ |
| User administration (creation, modification, deletion & password resets) | ✓ | ✓ | ✓ |
| Creation of Distribution Lists (inc. Groups) | ✓ | ✓ | ✓ |
| Creation & Deletion of Teams & SharePoint Online sites | ✓ | ✓ | ✓ |
| Global Address List Administration | ✓ | ✓ | ✓ |
| Entra Administration & Support | ✕ | ✓ | ✓ |
| Enhanced SharePoint Online Document Library Support & Administration | ✕ | ✓ | ✓ |
| Enhanced Email, Calendar & Contacts Backup | ✕ | ✓ | ✓ |
| Enhanced OneDrive Backup | ✕ | ✓ | ✓ |
| Enhanced Teams & Teams Chat Backup | ✕ | ✓ | ✓ |
| Enhanced SharePoint Online Backup | ✕ | ✓ | ✓ |
| Scheduled Security Checks & Reporting | ✕ | ✓ | ✓ |
| Desktop Support (Remote Assistance for Windows/Mac OS) | ✕ | ✕ | ✓ |
| Patch Management | ✕ | ✕ | ✓ |
| Asset Management | ✕ | ✕ | ✓ |
| Software License Management | ✕ | ✕ | ✓ |
| Alert & Service Health Monitoring | ✕ | ✕ | ✓ |
| Response Time: 24 Hours (Business Hours) | ✓ | - | - |
| Response Time: 8 Hours (Business Hours) | ✕ | ✓ | - |
| Response Time: 4 Hours (Business Hours) | ✕ | ✕ | ✓ |
| Email Support | ✓ | ✓ | ✓ |
| Telephone Support | ✕ | ✓ | ✓ |
Microsoft 365 On-boarding
Audit | Security | Subscriptions Usage | Business Integration
When onboarding a new customer, EVCO Services Limited will outline in the Statement of Works any additional costs or required actions to migrate, assess, or set up a new Microsoft 365 tenancy. These services may include:
Microsoft 365 Tenancy Setup & Migration
If a new tenancy needs to be created or an existing one migrated, this will be costed at a day rate.
Microsoft 365 Audit
A full assessment of your Microsoft 365 environment, charged at a day rate, to ensure optimal configuration and security.
Security Check
We conduct a thorough security review, including:
Multi-Factor Authentication (MFA) enforcement
Phishing, spam, and malware protection
Secure Score analysis
Legacy authentication review
Global admin and permissions audit
Mail rule configurations, including external forwarding restrictions
Previous IT provider access review
Leaver account management
Backup and retention policies
The result is a more secure and resilient Microsoft 365 environment for your business.
Subscription Usage Review
We analyse your current Microsoft 365 licences to identify:
Unused or outdated subscriptions
New joiners and leavers
Cost-saving opportunities
Potential new features and add-ons
Business Integration Review
We assess how your organisation uses Microsoft 365 and identify opportunities to enhance productivity by leveraging built-in tools. This includes reviewing:
Microsoft Teams and integrated telephony
OneDrive and SharePoint usage
PowerApps and automation potential
Forms and workflow improvements
A detailed report will provide insights into staff engagement and recommendations for maximising value from your Microsoft 365 subscription.
Professional Services
Scheduled Rates
EVCO Services Day Rates are for on-site or remote activities outlined in a previously agreed Statements of Works (SoW) between EVCO Services and the Customer.
SoWs can incorporate any custom services including, but not limited to:
- Cloud & on-premise infrastructure audits, discovery, documentation, (re)design and implementation.
- Cyber Security audits and compliance reviews.
- Desktop / laptop / server system (re)builds.
- Training and user adoption.
Hourly Rate
Gain access to a pool of IT professionals that have extensive business and enterprise experience
Day Rate
Gain access to a pool of IT professionals that have extensive business and enterprise experience