How EVCO Services Supports Your Microsoft 365 Environment
To provide the Microsoft 365 support your business needs, we take you on as a fully managed client. This allows us to gain a thorough understanding of your IT infrastructure and how Microsoft 365 integrates with your processes.
Once you join our growing number of fully managed clients, we’ll be on hand to manage your entire Microsoft 365 environment, including setup, maintenance, subscriptions, licensing, and security.
Need to Migrate to Microsoft 365?
If you’re not already benefiting from all that Microsoft 365 has to offer, our Comprehensive Microsoft 365 Migration Service ensures a hassle-free migration.
To start the Microsoft 365 migration process, book a consultation with one of our Microsoft experts. We will learn more about your current setup, the 365 apps you’re considering, and any other relevant information.
M365 User Support Remote Helpdesk Plans
Standard
License administration / payment processing
Domain name administration *
User administration (creation, modification, deletion & password resets)
Creation of Distribution Lists
Creation of Teams & SharePoint Online sites
Deletion of Teams & SharePoint Online sites
Global Address List Administration
Entra Administration & Support
Standard+
Includes everything in the Standard package but also provides full administration of SharePoint Online Document Libraries, including:
Directory structure creation
Permission management
Document sharing support
Document recovery **
SPOL access support
Premium
ENHANCED BACKUP & DATA RECOVERY***
Includes everything in the Standard & Standard Plus packages, but also provides backup and recovery of your organisation's M365 data including:
Backup user's mail, calendar and contact entries
Backup Teams data, including files, chats channels, private channels plus more
Backup SharePoint Online sites, including lists, files, folders, versions
Indefinite backup retention - recover data from as far back as needed
* = Excludes registration / renewal costs. ** = Utilising M365 recovery tools only. *** = One-off setup fee may apply.
Packages are billed annually. Prices exclude VAT.
SERVICE COMPARISON CHART
| STANDARD | STANDARD+ | PREMIUM | |
|---|---|---|---|
| License administration / payment processing | ✓ | ✓ | ✓ |
| User administration (creation, modification, deletion & password resets) | ✓ | ✓ | ✓ |
| Creation of Distribution Lists (inc. Groups) | ✓ | ✓ | ✓ |
| Creation & Deletion of Teams & SharePoint Online sites | ✓ | ✓ | ✓ |
| Global Address List Administration | ✓ | ✓ | ✓ |
| Entra Administration & Support | ✓ | ✓ | ✓ |
| Enhanced SharePoint Online Document Library Support & Administration | ❌ | ✓ | ✓ |
| Enhanced email, calendars and contacts backup | ❌ | ❌ | ✓ |
| Enhanced OneDrive backup | ❌ | ❌ | ✓ |
| Enhanced Teams & Teams chat backup | ❌ | ❌ | ✓ |
| Enhanced SharePoint Online Backup | ❌ | ❌ | ✓ |
| 24 Hour response (business hours) | ✓ | - | - |
| 8 Hour response (business hours) | ❌ | ✓ | - |
| 4 Hour response (business hours) | ❌ | ❌ | ✓ |
| Email Support | ✓ | ✓ | ✓ |
| Telephone Support | ✓ | ✓ | ✓ |
What EVCO's M365 User Support Remote Helpdesk Service Provides...
Our services include M365 onboarding, which can involve creating a new Microsoft 365 Business tenancy configured to high-security standards or onboarding existing tenancies by performing detailed audits to ensure optimal setup and adherence to best security practices. We focus on streamlining your organisation's operations while prioritising data protection and compliance.
Once the tenancy is ready, we assist with setting up Microsoft Outlook for your staff, ensuring that emails, contacts, and calendars are organised for seamless use. EVCO Services also supports migration, training, and ongoing assistance for SharePoint Online and Teams, enhancing collaborative work efficiency and improving communication across your organisation.
For organisations moving between M365 tenants or transitioning from other email providers, we provide fully managed migrations. Our service ensures a smooth transfer of emails, calendars, and contacts, minimising downtime and maintaining your team’s productivity. Whether consolidating resources or expanding your operations, EVCO Services guarantees a hassle-free migration, handled with professionalism and care.
To further secure and enhance your M365 environment, we offer additional services such as Intune Mobile Device Management (MDM), enabling secure management of mobile devices and endpoint security policies across your organisation. Our Entra support ensures effective identity and access management, empowering your IT team with tools to manage permissions, enforce strong authentication policies, and guard against unauthorised access.
EVCO Services can also deploy a third-party M365 backup schedule to protect your organisation’s data from accidental or malicious loss and ransomware. This includes backing up staff mailboxes, calendars, contacts, and data from SharePoint Online and Teams. In addition, we provide monthly security health reports, offering a detailed analysis of your organisation’s security posture and highlighting opportunities to strengthen your defences.
There is always a means to contact our support team in the event that your staff need help, so there's no need for staff to support themselves nor use "friends of friends." With EVCO Services, expert support is always at your company’s fingertips, ensuring peace of mind and operational continuity.